FAQs

Here you'll find answers to questions you might not even have. In case you need further help, please feel free to contact us any time via our contact form or +49 (0)30 5490 9969 0.

Questions about our pet food

We develop our species-appropriate organic cat food with a lot of love and expertise together with a small manufacturer in southern Germany that gives everything to work in a low-CO2 and water-friendly manner.

Our recipes are developed according to strict organic guidelines for the needs of cats, so that your kitty receives the best possible quality. During production, the manufactory's team relies on a gentle process of cold filling and water bath heating. This means that our STRAYZ products do not contain any preservatives and still have a long shelf life.

We eat mainly vegetarian & vegan at STRAYZ and we also think that this is the most sustainable form of nutrition for the future of our planet. We would also like to offer vegan cat food, but unfortunately a vegan nutrition is not possible and species appropriate for cats.

For this reason, it was all the more important for us that we rely on organic quality in order to exclude cruel factory farming. It is also important to know that no animals are slaughtered for our pet food, we only use the less popular pieces of meat that are not used in the food industry because e.g. the contain too much fat.

We know how difficult it is, especially for vegans and vegetarians, to buy cat food, but we do our best so that the love of cats does not come at the expense of other living beings.

A high proportion of meat is essential for a species-appropriate kitty diet, since cats are small predators. Unfortunately, some brands don't see this as that important. For this reason, some ingredients that often have little to do with meat end up in cat food.

Our meat content is made up of the following components: approx. 75% breast meat, 5% liver, 5% necks, 5% hearts and 5% carcass.

As we are still a very young company, we cannot currently send any products as samples. However, we have created a bundle for curious cats with which your kitty can get to know our high-quality organic cat food very well. Click here for the package with which you can donate 9 servings of food for a street cat.

Small amounts of fiber are good for kitties to help their bowel function. In addition to some vegetables, we also add coconut flakes, which are also great because they contain easily digestible vegetable fatty acids. Did you know that there are people who give their kitties coconut flakes in addition to worming treatments or massage their kitties with a little coconut oil? This is said to help against parasites such as ticks.

We categorically exclude animal experiments. We'd rather try our recipes ourselves or ask Madeline's curious kitty Karlii if she'd like to try them - and since our products are almost like homemade food, there is no reason for major tests. ❀

We currently have no dry cat food in our range and are not planning to do so. We know that many furry friends like to eat dry cat food, but we believe that wet food is simply more species-appropriate for the little ones.

By nature, cats are desert animals that only cover their water balance with their prey, as there are hardly any watering holes in the desert. If kitties eat dry food and drink too little, this can have a negative effect on the kidneys of our tiny tigers.

Have you tried our cat food? You may be able to get your cat used to wet food bit by bit. Unless she's a little diva. Then of course she can eat whatever she likes.Â đŸ˜»

That's a really interesting question, and this is where it gets a little complicated. đŸ€“Â 

But let's start at the beginning - with our raw materials. The meat we source for our pet food comes from organic farms that produce meat for the food industry. However, not every component of a chicken is attractive for the meat industry, as there is, for example, muscle meat with too much fat which is rather unpopular. A good comparison here is apples that are rejected because they do not correspond to the norm visually, but are still of great quality.

And now it gets even more interesting: As soon as the meat arrives at our producer, it can no longer be called "food grade" because the producer is a producer of pet food, although nothing has changed in the raw material. You can see that the whole subject of food grade quality and pet food is quite complex.

The meat content of our cat food consists of 75 % breast meat, 5 % liver, 5 % necks, 5 % hearts and 5 % carcass. Of course, this can vary slightly depending on the filling in the bag. Unfortunately, since there are manufacturers who process everything from hooves to fur, we can more than understand your question as a responsible meowmy or pawpa. ❀

Since the organic meat for our cat food is minced very finely, the consistency goes in the direction of pate with a touch of juicy goo, which many kitties really like. đŸ˜»

Did you know that the chunks that are very popular in cat food are usually made from pressed animal meal? Pretty creepy, right? 🙀

Since our cat food has a high meat content and is free from grain as well as added sugar our NFE values ​​are very low. You can find the results here:

Chicken & Courgette: 0.39
Goose & Pumpkin: 0.25
Duck & Sweet Potato: 3.46

Questions about our mission

We are currently supporting two great animal welfare organizations PAWS in Paros in Greece and Street Cats Rescue in Conil de la Frontera, Spain. Together they feed more than 500 street cats every day and work according to TNR (Trap Neuter Return) so that the kitties do not multiply. In addition our meow heroes also help with the placement of stray babies. 

When we started with STRAYZ, it was very important for us to enter into a dialogue with many animal rights activists in order to find out what donation needs actually exist. We were able to find out that feeding a street cat costs an average of 20 cents per day. We can cover exactly these costs with our organic cat food. So if you feed your kitty STRAYZ for a day, you can also feed a street cat in need.

With our socks, mugs and co. support the health of the kitties on top, as they cover the expenses for example flea treatments. Our cat sweater as well as poster are even financing whole castrations. That way we can tackle the stray problem right at the root.

Every month we transfer all donations to our great meow heroes so that they can take care of the many street cats carefree thanks to your help.

Since we are still at the very beginning, we can currently only support two animal welfare organizations so that they can also benefit from our donations.

But you might have read that we want to support 100 million strays in the next 10 years. Of course we can't do that with just two organizations. For this reason, we are definitely looking forward to your suggestion. Just write us using our contact form. We are already very excited!

Questions about your order

Your STRAYZ order will reach you within 4-5 working days.

Please contact us via our contact form or just give us a call +49 (0)30 5490 9969 0. We are happy to hear from you!

You can find the tracking number of your package in the email that you received to confirm the shipment. If you can no longer find it, just use our contact form or call us: +49 (0) 30 5490 9969 0.

With our pawsome coupons you can save and still donate for kitties in need. đŸ˜» You can redeem your coupon directly in the shopping cart. Use the "claim coupon" field for this.

How cool that you have two pawsome coupons. However, a combination of these is not possible. Be sure to save the second one, because this way you can save again on your next order and support even more street cats. đŸ’Ș

Questions about our payment methods

No, you do not need a PayPal account to pay by direct debit, invoice or credit card. In order to be able to offer you as many payment methods as possible, we work together with the payment provider PayPalPlus, which is why you will often see "Paypal" in the checkout, even if you have opted for a PayPal account-independent payment method such as direct debit, invoice or credit card. If you have any questions, please contact us any time. 

In order to be able to offer you as many payment methods as possible, we work together with the payment service provider PayPalPlus: You can pay by PayPal, direct debit, invoice or credit card. In the checkout process, you will therefore also encounter "PayPal" more often, even if you have opted for a PayPal account-independent payment method such as direct debit, invoice or credit card. If you have any questions, please contact us any time.